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FAQ
Frequently asked questions
General
How do I choose the right fragrance?
You can use our AI Scent Finder to discover perfumes based on your personality, mood, and fragrance preferences.
How long does shipping take?
Orders are usually processed within 1–3 business days. Delivery times may vary depending on your location.
Can I return or exchange a perfume?
Due to hygiene and safety reasons, perfumes are generally non-returnable unless the item received is damaged, defective, or incorrect.
How can I contact customer support?
You can contact our support team through live chat, email support, or the contact form available on our website.
Can I track my order after purchase?
Yes. Once your order has been shipped, a tracking number will be provided via email or your customer account.
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